Why a simulation instead of another training course?
Slides teach a rule. A simulation trains a decision — with incomplete information, time pressure and a customer who reacts to what you actually said.
A real situation
Not a hypothetical example but a working Tuesday: a customer, a deadline, tools whose limits you know.
The customer remembers
What you promise at step two, the customer brings up at step three. Like in real life.
An honest ending
No artificial “all is well”. The outcome is exactly what your sequence of decisions earned.
How it works
Play through a short real situationThree connected decisions, about four minutes. After each choice, you’ll see how the customer experience changes.
See the consequences liveAfter every decision the dashboard shows how trust, ease, resolution and loyalty shifted — and what the customer remembers.
Unlock the full analysisYour strength, one concrete improvement action and the path to the full Simulator — by leaving your email.
Free simulation
On the right — the CX Dashboard. After each choice, you’ll see how the customer experience changes. The choice itself is final, just like in a real conversation.
Conversation result
The result reflects your sequence of decisions. The numbers are a designed learning model, not empirical measurements.
Why it went this way
What Rūta probably felt — in her words
One insight
Your full personal analysis
- Your behavioural strength — what you actually demonstrated
- One concrete improvement action for your next 5 conversations
- A detailed analysis of every decision and its trade-offs
- Access to the next full simulation in the Simulator
Your account is created via a one-time sign-in link sent by email — no passwords. We process your email under the privacy policy.
Your full conversation analysis
How Rūta will remember this conversation
Your strength
One improvement action
Your three decisions in review
A question for yourself